Privacy Policy

When you reach out to us or bring your car in, we'll need some basic stuff to get the job done:

• Your name and how to reach you - phone, email, the usual
• Address info if we're picking up or delivering your vehicle
• Details about your car - make, model, VIN, what needs fixing or upgrading
• Payment details when it's time to settle up
• Any special requests or notes about your project
• Photos and documentation of the work we're doing on your ride

That's pretty much it. We're not here collecting data for the sake of it - just what we need to do our job right.

We're gonna be straight with you - here's exactly what we do with your info:

• Contact you about your project updates, appointments, or if we find something unexpected under the hood
• Process payments and keep records for warranty and service history
• Order parts specific to your vehicle
• Send you photos and progress reports on your restoration or custom work
• Keep you in the loop about seasonal maintenance reminders if you've opted in
• Comply with legal stuff like tax records and business documentation

We don't spam, we don't sell your data, and we definitely don't share your contact info with random third parties looking to push products.

Security's important to us, just like proper torque specs on a head gasket. Here's what we do:

• All payment processing goes through secure, encrypted systems - we don't store your full credit card info
• Physical records are kept locked up in the office, not lying around the shop floor
• Digital files are password-protected and backed up regularly
• Only our core team has access to customer information - not every tech who walks through the door
• We use secure email and messaging when sending sensitive details

Nothing's 100% bulletproof in this digital age, but we're doing everything reasonable to keep your info locked down tight.

We're not in the business of selling your data. Period. But there are a few situations where we might need to share limited info:

• Parts suppliers - but only what they need to get the right components for your vehicle
• Payment processors for transaction handling
• Our accountant come tax season (legally required, unfortunately)
• Insurance companies if there's a claim involving work we did
• Law enforcement if legally required - though that's never happened in our years of operation

That's it. No marketing companies, no data brokers, no shady third-party analytics firms tracking your every move.

Our website's pretty straightforward, but here's the technical bit:

• We use basic cookies to keep the site functioning properly and remember your preferences
• We might track general traffic patterns to see which pages people actually look at
• No creepy tracking across other websites - we're not following you around the internet
• You can disable cookies in your browser if you want, though some features might not work as smoothly

Honestly, our website's more like a digital business card than some data-harvesting operation.

Your data, your rules. Here's what you can do:

• Ask to see what info we've got on file for you - just shoot us an email
• Request corrections if something's outdated or wrong
• Opt out of marketing emails anytime (there's an unsubscribe link in every message)
• Request deletion of your data once we've wrapped up your project and legal retention periods have passed
• Get a copy of your vehicle's service records whenever you need them

Just reach out to us at info@shadowspireeternal.info or call (604) 555-0147 and we'll sort it out.

We love showing off our work - it's part of what brings in new clients who appreciate quality craftsmanship. Here's the deal:

• We document every project with photos for quality control and progress tracking
• We'll always ask before using pics of your car in our portfolio or on social media
• If you'd rather keep your project private, no problem - just let us know
• We can blur or remove license plates and identifying details if you want the work shown but prefer anonymity
• You can change your mind later and ask us to remove photos from public view

Some of our clients love the exposure, others prefer discretion - we respect both preferences equally.

We don't hang onto stuff forever, but there are practical and legal reasons to keep records for a while:

• Active project files stay current until completion plus warranty period
• Service history and work records - typically 7 years for business and tax purposes
• Payment records - 7 years as required by Canadian tax law
• Contact info for past clients - we'll keep it unless you ask us to delete it, mainly for future service reminders
• Photos and documentation - varies by project, but we'll respect your wishes

After the retention period, we securely delete or destroy records. No point hoarding old paperwork.

Laws change, technology evolves, and sometimes we need to update how we handle things. If we make any significant changes to this privacy policy:

• We'll update the "Last updated" date at the top of this page
• For major changes, we'll send an email to active clients
• We'll post a notice on our website for at least 30 days
• You can always reach out if you've got questions about what changed and why

We're not gonna slip anything shady past you - any changes will be transparent and explained clearly.

If something in this policy doesn't make sense, or if you've got concerns about how we're handling your information, just reach out. We'd rather talk it through than have you wondering.

We're here Monday through Saturday, and we actually read our emails - you'll get a real response from a real person, not some automated system.